Damage claims

In case you receive damaged or missing items, please contact our Customer service department.

Please keep all packaging and packing slips for at least 5 days as a proof of your claim.

Any questions? Contact us.

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By submitting, Notino Deutschland und Österreich GmbH having its registered seat at Stöckachstraße 16, 70190 Stuttgart; company registration number HRB 762098; entered in the Commercial Register maintained by the Trade Register B of the District court of Frankfurt am Main. The place of performance of all contractual relationships is Stöckachstraße 16, 70190 Stuttgart will process your data in order to process your request on the basis of legitimate interest. The data may be transferred and processed by affiliated companies or other processors. You are entitled at any time to revoke your consent or request a controller to provide you with access to your personal data for its correction, deletion, transfer, or restricted processing. More information on the personal data processing policy.