Delivery Information

Delivery options

GLS – 49,00 kr.

Your order be delivered to you within 3 days by the courier company GLS. Of course, you will be informed by e-mail about the expected date of delivery. After an unsuccessful delivery attempt, or if you agree with the courier, your package will be stored in the nearest Parcel Shop. There are more than 1400 branches in the country. You can find a store receipt notice in your mailbox. When receiving  the shipment from the courier, please check there is no damage to the outer packaging. You can track your parcel here

Payment options

Wire transfer

Having received the order (proposal to conclude the purchase contract), the seller shall send to the purchaser the payment information (amount, account number and the variable symbol for the transaction). The purchaser shall pay for the goods to the bank account of the seller prior to the shipping of the goods; otherwise the goods will not be shipped (handed over). This method of payment of the purchase price is considered an advance payment for the purchase price.

Card payment

A very convenient payment method. Having created the order, you will be forwarded to a secure payment gateway where you can enter the payment data. Once the transaction is authorized, the payment is processed immediately and the goods can be shipped the following business day. We support the secure protocol 3D Secure. Our employees have no access to your credit card data; everything is processed by the bank.


After you create an order, you are redirected to a secure PayPal gateway, where you log in to your PayPal account to complete the purchase. We would like to inform you that does not have access to your PayPal account, or any other information related to your PayPal account.


How to file a complaint?

The seller guarantees to the consumer that the goods, upon takeover, is free from defects. The seller in particular guarantees to the purchaser that, upon takeover, the goods:

  1. have the agreed-upon qualities; in the case of absence of an agreement, the qualities described by the seller or the manufacturer, or which the purchaser had expected considering the nature of the goods, and based on the respective advertising;
  2. are fit for the intended purpose stated by the seller, or for the purpose the goods are normally used;
  3. conform, in terms of quality and workmanship, to agreed-upon samples or models, if the quality or workmanship of the goods has been determined based on a sample or model;
  4. are of the required quantity, size or weight; and
  5. conform to relevant legal regulations.

The purchaser is entitled to lodge a complaint regarding these defects within 24 months of takeover of the goods.

Should a defect become apparent within six months of takeover, it is assumed that the defect existed at the time of takeover.

If the goods do not have the aforementioned qualities the purchaser may request the delivery of a new item, as long as it is not reasonable with respect to the nature of the goods. If only a part of the goods is defective, the purchaser may only request the delivery of the defective part. If the defective part cannot be replaced, the purchaser may withdraw from the contract. Should it be inadequate considering the nature of the effect, i.e. if the defect can be removed without an undue delay, the purchaser is entitled to the removal of the defect free of charge.

The right to delivery of new goods or the replacement of a defective part exists even in the case of a defect that can be removed, as long as the purchaser cannot properly use the goods due to reoccurrence of the defect after the goods have been repaired, or due to concurrent defects. In this case the purchaser shall also have the right to withdraw from the contract.

In the event that the purchaser does not withdraw from the contract, or if they do not assert their right to the delivery of new goods or to have the goods repaired, they may claim a reasonable discount. The purchaser shall be entitled to a reasonable discount when the seller is unable to deliver new goods, or to replace the defective part or to repair the goods, as well as in the case when the seller has failed to repair the goods within a reasonable period of time, or if the corrective steps could cause major inconvenience to the consumer.

If it is evident that the goods do not show the properties and quality agreed upon between the parties, the seller shall bear the costs of transportation of the defective goods to the seller, and back to the customer.

If you wish to make a complaint, contact our customer service on or call 78 79 36 38. We will process your claim as soon as possible. The complaint form can be found here.

If asked to do so by the purchaser, the seller shall confirm in writing the scope and duration of the obligations in the case of faulty performance. If possible, based on the nature of the goods, this declaration can be substituted by a document confirming the purchase of the goods containing the necessary data. Should the purchaser assert their right with respect to faulty performance, the seller shall confirm in writing the date the right was asserted, as well as the repair and its duration.

Cancel the contract

How to cancel the contract?

We know in Notino that you can change your mind, then most items (excluding cosmetics items and items from special offers and sales) can be returned within a 90 days period, which starts from the day after you receive your order. You´ll need to write us regarding any returns/cancellations.

* Non-refundable items due to health and hygiene purposes - Skin Care products, body care products, makeup and other cosmetics.
* We do not allow exchanges or refunds for any products which you have an allergic reaction to.

Please visit our terms and conditions for complete details regarding our return policy.

If you wish to return the goods, contact our customer service on or call 78 79 36 38. We will process your claim as soon as possible. The form for returning goods can be found here.

Please return your items to us within 14 days of your notice to the following address:

Stará Pošta
VGP Park hala II.
664 61 Rajhrad, Czech Republic

Your money will be refunded within 14 business days after we receive your package. Shipping costs are paid by the customer. Returned items need to be in its original packaging and must be unused. In case the returned item is open and used, we may charge a restocking fee.

In case you find products in your order damaged, or dysfunctional you have 30 days period to return these products and get refund or replacement. This period starts from the day after you receive your order. You´ll need to write us regarding any damage, or dysfunctional and we may require photographical evidence to support claims for damages.

You can visit also our terms and conditions for complete details regarding our return policy.

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